Customer Service Liaison

2 weeks ago


Rosedale, Maryland, United States Landers Appliance Full time
Job Overview

We are seeking a highly skilled Customer Service Liaison to join our team at Landers Appliance. As a key member of our customer-facing staff, you will play a vital role in providing exceptional service to our customers.

About the Role:

  • Schedule and dispatch service appointments via phone, email, and webchat to ensure efficient delivery of services.
  • Communicate appointment details with customers and technicians to guarantee successful appointments.
  • Provide top-notch customer service to resolve issues and answer questions in a timely manner.
  • Collaborate with other department employees to address customer concerns and resolve issues effectively.

Requirements:

  • Proven experience in customer service and administrative tasks.
  • Ability to prioritize and manage multiple tasks efficiently.
  • Proficiency in Microsoft applications, including Word, Excel, and Outlook.
  • Strong verbal and written communication skills.
  • Passion for delivering exceptional customer service.

What We Offer:

  • A competitive salary of $18-$20 per hour, depending on experience.
  • Flexible work arrangements to fit your life.
  • A supportive and rewarding work environment with opportunities for growth.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401k enrollment with a 4% employer match and company results-based end-of-year profit sharing.


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