Service Coordinator
2 weeks ago
About Landers Appliance
Landers Appliance is a family-owned business that has been providing appliance service and sales in the Baltimore region for almost 40 years. We are dedicated to delivering 'Honest, Reasonable, & Reliable' service and have cultivated a culture that reflects this in every employee-customer interaction.
Job Description
We are seeking a highly skilled Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will play a crucial role in providing exceptional customer service to our customers. You will be responsible for scheduling and dispatching service and installation appointments, communicating with customers and technicians, and performing administrative tasks.
Requirements
- Customer Service and Administrative Experience: Proven experience in customer service and administrative tasks; ability to prioritize and handle multiple tasks effectively.
- Computer and Typing Skills: Proficient in Microsoft applications, including Word, Excel, and Outlook; comfortable working with computer software and technology; ability to type 50+ corrected words per minute.
- Verbal and Written Communication Skills: Strong verbal and written communication skills; ability to communicate clearly and effectively with customers and other department employees.
- Embrace and Promote Company Vision: Passion for providing exceptional customer service; ability to promote the company's vision and values.
Benefits
- Competitive compensation: $18 - 20+ per hour depending on experience.
- Health benefits including medical, dental, and vision.
- 401k enrollment with a 4% employer match plus company results-based end of year profit sharing.
- Flexible work arrangements to fit your life.
- Company dinners and events.
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