Pet Care Specialist

5 days ago


Des Moines, Iowa, United States Animal Rescue League Of Iowa Full time
Job Title: Pet Help Center Technician

We are seeking a compassionate and empathetic individual to join our Pet Help Center team as a Technician. In this role, you will be the face and/or voice for our furry friends and community, providing exceptional customer service and support.

Key Responsibilities:
  • Provide compassionate and empathetic interactions with customers, patrons, staff, and volunteers
  • Assist with animal care and handling, including basic evaluations and vaccinations
  • Maintain a safe and healthy environment for animals and staff
  • Collaborate with the team to create a positive and inclusive work environment
  • Provide excellent customer service, including problem-solving skills
Requirements:
  • High School Diploma or GED (required)
  • 2 years' customer service experience (preferred)
  • Valid Driver's License with a satisfactory driving record
  • Excellent communication and problem-solving skills
  • Animal handling experience (may do basic evaluations and vaccinations)
Benefits:
  • Paid time off
  • Seven paid holidays
  • Health, Dental, & Vision
  • Disability Insurance - Short and long-term disability
  • Life & AD&D Insurance
  • Accident & Critical Illness
  • HSA/FSA
  • Retirement: 401(k) & ROTH plan
Additional Benefits:
  • Employee Assistance Program (EAP)
  • Discounted Pet Food
  • Discounted Pet Insurance
  • 20% off Animal House purchases - Your pet's favorite place to shop
  • 25% off 4-week training classes for your pets
  • Employee Veterinary Assistance Program

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