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Patient Experience Coordinator
2 months ago
About the Role:
The Patient Experience Coordinator serves as the first point of contact for visitors and patients of UNC Health, providing exceptional customer service at various locations throughout the facility.
Key Responsibilities:
- Provide a warm welcome to visitors, patients, and staff at hospital entrances, information desks, and other designated areas.
- Assist visitors and patients with navigation, providing directions and information about hospital services and facilities.
- Check patient appointment information and offer instructions on where and how to proceed.
- Enter visitor information into the system's visitor database and issue temporary IDs to approved visitors.
- Locate inpatient and outpatient information to share with inquiring patients and visitors, while adhering to HIPAA laws and hospital guidelines.
- Maintain daily hospital census reports and update visitation logs throughout the day.
- Provide wheelchair transport of patients and visitors to and from designated areas within the facility.
- Perform inpatient discharges and assist departing patients and visitors with driving directions and other general information.
- Maintain the tidiness of information desks and lobbies to ensure a safe and welcoming environment.
- Respond to emergencies and assist visitors and patients as needed.
Requirements:
- High School diploma or equivalent.
- No prior experience required.
- Must be resourceful and possess strong communication skills.
Benefits:
- Competitive hourly rate.
- Full-time position with 40 hours per week.
- Exempt from overtime.