Telecommunications Specialist

3 weeks ago


Reston, Virginia, United States Insight Global Full time

Job Summary

We are seeking a skilled Telecom Technician to join our team at Insight Global. As a Telecom Technician, you will be responsible for the daily operation of primarily all Avaya telephone equipment. This role will also require support of Cisco Unity voicemail, CMS and adjuncts.

Key Responsibilities

  • Provide technical support and maintenance for new or existing telecommunications services, including cellular device rollouts.
  • Administer and maintain system changes, upgrades and patch management as required for stable and secure platforms.
  • Support and manage the primarily Avaya platforms and adjuncts, including monitoring, operating, installing, and maintaining telecommunications solutions and equipment.
  • Troubleshoot hardware, software, or circuit issues to ensure system performance.
  • Monitor, operate, install, and maintain telecommunications solutions and equipment through daily health checks and monitoring.
  • Consult with end users to gather requirements for requests or projects and determine best solution within platform capabilities.
  • Recommend, develop, and implement solutions based on business requirements.
  • Coordinate with telecommunication carriers and service providers to ensure system performance and support, including escalation of trouble tickets.
  • Configure and maintain patch panels, and various analog, digital, and VoIP signaling systems.
  • Provide after hours and weekend support for planned upgrades / maintenance and emergencies.
  • Create, maintain and update accurate technical documentation.
  • Participate in on call rotation for support of issues and business continuity.

Requirements

  • Previous working understanding of Cisco Call Manager and Cisco Unity.
  • Experience with Avaya telephone equipment and Cisco Unity voicemail, CMS and adjuncts.
  • Strong troubleshooting skills and ability to gather call traces and analysis for issue resolution.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Excellent communication and customer service skills.


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