Senior Telecommunications Engineer

4 weeks ago

Reston, Virginia, United States ITC Federal, Inc Full time
Job Overview

Provides technical support for telecommunications systems, including design, implementation, and administration. Collaborates with clients and sales staff to support projects and service requests. Provides 24/7 production outage recovery support and creates standard operating procedures for training dynamic workforces.

Ensures Avaya system requirements are met, including third-party software and/or hardware. Provides application development support for telecommunications applications by analyzing functional business requirements and design specifications for functional activities.

Coordinates with 3rd party vendors for additional support/new installations and provides technical expertise in regards to engineering design, administration, and training support. Possesses excellent written and verbal communication skills and is able to independently learn by spending personal time studying tools, technologies, concepts, technical terminology, etc.

Responsibilities
  • Provide support to User Community for ICE specific Telecommunications business needs and services.
  • Ensure Avaya system requirements are met, including third-party software and/or hardware.
  • Application support for custom app groups within the ICE specific network.
  • Collaborated with clients and sales staff to support projects and service requests.
  • Provide 24/7 Production Outage Recovery Support.
  • Create standard operating procedures (SOP) for training dynamic workforce.
  • Provided end-user training remotely and in person.
  • Create and Maintain documentation, Reports, SOPs, Data Spreadsheets, etc.
  • Submit Weekly Status Reports.
Qualifications
  • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Has the ability to apply a comprehensive knowledge across key tasks and high impact assignments.
  • Plans and leads major technology assignments.
  • Evaluates performance results and recommends major changes affecting short-term project growth and success.
  • Functions as a technical expert across multiple project assignments.
  • May supervise others.

Requires 5+ years of Experience. Avaya CORE programming/set up or consolidation, strongly preferred. Must be a U.S. Citizen and able pass background investigation to obtain a security clearance. Must possess business professional demeanor for direct interaction with vendors, End Users, and Managers and Federal Government Employees. Must be accountable for attendance, responsiveness, and be readily accessible. Must have experience and be able to independently support, administer, engineer, and troubleshoot Avaya Telecommunications Systems; hardware and applications. Must have experience providing remote technical support to vendors and End Users for complex network & switching systems. Must have working knowledge of Cabled and Terminated Telephone and Data Jacks; IPs; ports/port security. Must be able to configure networks to ensure smooth transmission of data that fulfills the objective of the organization. Must oversee new and existing telecom equipment's, hardware and software upgrades. Must have working knowledge and capability to remotely program and prepare Avaya phone systems for site specific installations across the country. Must be able to work independently and remotely from home as well as Washington DC, Maryland, and Virginia locations. Must have experience designing and implementation of LAN, WAN, Wireless LAN, and WWAN. Must provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems. Must provide analysis, design/ engineering of solutions, implementation, documentation, and transition services. Must provide application development support for telecommunications applications by analyzing functional business requirements and design specifications for functional activities. Must ensure desired system requirements are met, including third-party software and/or hardware. Must possess experience with standard business computer utilization for authentication, messaging, documentation, search and artifact editing. Must provide technical expertise in regards to engineering design, administration, and training support. Must possess excellent written and verbal communication skills. Must be able to independently learn by spending personal time studying tools, technologies, concepts, technical terminology, etc. to expand working knowledge. Any of the following Certifications would be an advantage: Avaya Badges, CTNS, iNARTE, IPEP, NCTI, (CCNA, CCNP, CCNE).

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