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Customer Service Representative in Banking

2 months ago

Statesville, North Carolina, United States Nexus Technologies Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Banking. As a key member of our team, you will be responsible for identifying customer needs and cross-selling opportunities, handling customer interactions, and processing service requests.

Key Responsibilities
  • Identify customer needs and cross-selling opportunities and communicate them to stakeholders
  • Handle customer interactions, including information, sales, and routine tasks
  • Process service requests in cash and non-cash transactions, as well as service business
  • Recognize sales opportunities and utilize them effectively
Requirements
  • Completed training as a bank clerk (m/f/d) or another commercial apprenticeship
  • Commitment, flexibility, and ability to work independently
  • Good communication skills, high acquisition abilities, and persuasiveness
  • Strong market and customer orientation
  • Ability to explain complex concepts to customers in an understandable way
What We Offer
  • A responsible and diverse role in an innovative cooperative bank with fast communication and decision-making processes
  • Excellent personal and professional development opportunities
  • A friendly and open working atmosphere in a dynamic team
  • An attractive salary including company benefits and perks
  • A clear career development perspective