Customer Service Representative

4 weeks ago


Statesville, North Carolina, United States Cox Communications Full time
Job Description

The Customer Care Specialist I role is a key position in our contact center, responsible for providing exceptional customer support and ensuring a seamless experience for our clients. As a CCS I, you will be the primary point of contact for customers, handling inquiries, resolving issues, and providing solutions in a timely and professional manner.

Key Responsibilities:
  • Provide responsive and timely support to customers via phone, email, and chat
  • Resolve customer issues and concerns in a fair and efficient manner
  • Collaborate with internal teams to identify and resolve complex issues
  • Develop and maintain relationships with customers to ensure long-term satisfaction
  • Stay up-to-date on product knowledge and industry trends to provide informed support
Requirements:
  • High school diploma or equivalent required; college degree or equivalent experience preferred
  • Minimum 2 years of call center and/or client interfacing experience
  • Ability to work evenings, weekends, and holidays as required
  • Excellent communication and problem-solving skills
  • Basic computer knowledge and proficiency in software applications
Work Environment:

This role requires occasional exposure to fumes, odors, and weather conditions. Cox Automotive is a drug-free workplace, and all employees are required to clear a pre-employment drug test.

Benefits:

Cox Automotive offers a comprehensive benefits package, including health insurance, retirement planning, and paid time off. Employees are eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.



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