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Field Services Associate I

2 months ago

Albany, New York, United States Lumen Inc Full time
About Lumen

Lumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.

The Role

We are seeking a highly skilled Field Services Associate I to join our team. As a key member of our Field Tech Services Support Team, you will be responsible for addressing customer issues and providing exceptional support to our clients.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless support and resolution
  • Utilize internal systems to track, isolate, and resolve customer issues within established time frames
  • Provide technical guidance and support to customers, including troubleshooting and resolving complex issues
  • Work closely with field technicians to ensure effective communication and issue resolution
Requirements
  • High school diploma or equivalent required; technical degree or relevant experience preferred
  • Strong customer service skills and ability to handle difficult situations with diplomacy and professionalism
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Experience with ticket management systems, Microsoft Office, and technical support software a plus
What We Offer

Lumen offers a comprehensive benefits package, including health, life, and voluntary lifestyle benefits, as well as opportunities for professional growth and development. We are an equal employment opportunity employer and welcome applications from diverse candidates.

Please note that this job description is subject to change based on evolving business needs and conditions. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.