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Client Relationship Associate

2 months ago

Costa Mesa, California, United States Zero Impact Energy Group Full time
Job Overview

This is an entry-level role in our Costa Mesa, CA office, working Monday - Friday, 9:00 AM to 6:00 PM. We're seeking highly motivated individuals with a background in sales or customer service, coupled with excellent communication skills.

As a Client Relationship Associate, your primary responsibility will be to communicate updates and expectations to clients. You will collaborate closely with sales and engineering teams to track project completion and serve as the primary point of contact with our clients.

Responsibilities
  • Develop and maintain relationships with existing clients and establish relationships with potential clients.
  • Identify client needs and provide solutions.
  • Analyze client feedback to identify trends and opportunities for improvement.
  • Track client trends and report to management.
  • Proactively provide regular status updates on client accounts.
  • Respond to client inquiries, and address any concerns in a timely and professional manner.
  • Coordinate and facilitate regular meetings with clients.
  • Advocate on behalf of the client to ensure satisfactory coordination between internal teams and external project stakeholders.
  • Maintain a positive and professional attitude at all times.
Requirements
  • Bachelor's degree in business administration, marketing, or a related field.
  • 1-3 years experience in client service, sales, or a related field.
  • Demonstrates a keen business acumen, proficient in prioritization, and makes informed judgment calls when necessary.
  • Dedicated to achieving excellence - consistently performs duties at the highest level.
  • Strong written and verbal communication, coupled with strong organizational and interpersonal abilities.
  • Proficient engaging effectively with individuals at all levels, including C-level executives.
  • Shows professional and suitable demeanor when handling sensitive information.
  • Collaborative and works effectively within a team environment.
  • Exceptional multitasking and problem-solving skills.
  • Comfortable reporting and presenting information.
  • Experience with Microsoft Office Suite and CRM software.
  • A track record of following through on commitments.
  • Familiarity with the construction industry is a plus.

Zero Impact Energy Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status, and/or beliefs, or any other characteristic protected by federal, state, or local law.