Bank Customer Service Representative
2 days ago
We are seeking a highly motivated and customer-focused Bank Customer Service Representative to join our team at Liberty Savings Bank FSB. As a key member of our financial center, you will provide exceptional service to our customers by performing banking transactions, opening new accounts, and expanding customer relationships.
Responsibilities- Maintain and balance cash drawers, perform ATM transactions, and assist with end-of-night balancing.
- Receive, post, pay out funds, balance, and proof customer accounts.
- Open new accounts for checking, savings, business accounts, IRAs, etc.
- Identify customer needs and recommend specific products and/or services using the CNA process.
- Expand customer relationships by making referrals, such as investments, mortgage, and commercial loans, and handling consumer loans by taking applications and assisting with processing.
- Maintain and balance cash drawers.
- Accept and post credit card and loan payments and payoffs.
- Perform account research and problem-solving as needed.
- Cross-train in other areas of the financial center, such as ATM, Vault, Savings Bonds, Safe Deposit, Wire Transfers, and ancillary services, and assist with opening and closing financial centers.
- Contribute to achieving financial center sales/service goals by meeting/exceeding individual goals.
- High school diploma or equivalent required.
- Minimum 1 year customer service or cash handling experience/skills required.
- Able to communicate with individuals at all levels, provide superior customer service, and work well with others is required.
- Able to demonstrate a professional courteous manner, present a well-groomed, business-like appearance, and use proper telephone etiquette/grammar is required.
- Able to work a flexible schedule and skills in accuracy, cash handling, and math are required.
- Basic computer skills and the ability to learn industry-related software are required.
$40,000 - $55,000 per annum based on location and experience.
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