Banquet Captain
3 weeks ago
Job Summary
We are seeking a highly skilled and experienced Banquet Captain to join our team at Sonesta Hotels. As a Banquet Captain, you will be responsible for ensuring the smooth execution of events and functions, providing exceptional customer service, and maintaining the highest standards of quality and professionalism.
Key Responsibilities
- Inspect banquet rooms, bars, and waiter stations to ensure proper set-up, sanitation, and safety.
- Meet and greet guests, verify reservations, and escort them to tables during functions.
- Coordinate effective food service, communicating with the kitchen and banquet service staff.
- Direct service to members and guests, handling complaints and problems, and acting as a liaison between members and staff.
- Conduct pre-event meetings with banquet room personnel, including kitchen staff if required.
- Monitor wait staff, bus persons, cocktail wait staff, and bartenders to maintain high service standards.
- Operate the POS system, including setting up specials, ordering, running reports, and auditing.
- Review and post banquet checks accurately to the appropriate area or member's account.
- Monitor and adjust staffing needs to meet demand.
Requirements
- High school diploma or GED required.
- Hotel, customer service, and food and beverage experience required.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Ability to work variable days, including weekends and holidays, and various shifts.
Benefits
- Medical, dental, and vision insurance.
- Health savings account with company match.
- 401(k) retirement plan with company match.
- Paid vacation and sick days.
- Sonesta hotel discounts.
- Educational assistance.
- Paid parental leave.
- Company-paid life insurance.
- Company-paid short-term and long-term disability insurance.
- Various employee perks and discounts.
How to Apply
Please submit your application and attach a resume. Incomplete applications will not be considered.
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