Banquet Captain

3 weeks ago


Seattle, Washington, United States Sonesta Hotels Full time

Job Summary

We are seeking a highly skilled and experienced Banquet Captain to join our team at Sonesta Hotels. As a Banquet Captain, you will be responsible for ensuring the smooth execution of events and functions, providing exceptional customer service, and maintaining the highest standards of quality and professionalism.

Key Responsibilities

  • Inspect banquet rooms, bars, and waiter stations to ensure proper set-up, sanitation, and safety.
  • Meet and greet guests, verify reservations, and escort them to tables during functions.
  • Coordinate effective food service, communicating with the kitchen and banquet service staff.
  • Direct service to members and guests, handling complaints and problems, and acting as a liaison between members and staff.
  • Conduct pre-event meetings with banquet room personnel, including kitchen staff if required.
  • Monitor wait staff, bus persons, cocktail wait staff, and bartenders to maintain high service standards.
  • Operate the POS system, including setting up specials, ordering, running reports, and auditing.
  • Review and post banquet checks accurately to the appropriate area or member's account.
  • Monitor and adjust staffing needs to meet demand.

Requirements

  • High school diploma or GED required.
  • Hotel, customer service, and food and beverage experience required.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Ability to work variable days, including weekends and holidays, and various shifts.

Benefits

  • Medical, dental, and vision insurance.
  • Health savings account with company match.
  • 401(k) retirement plan with company match.
  • Paid vacation and sick days.
  • Sonesta hotel discounts.
  • Educational assistance.
  • Paid parental leave.
  • Company-paid life insurance.
  • Company-paid short-term and long-term disability insurance.
  • Various employee perks and discounts.

How to Apply

Please submit your application and attach a resume. Incomplete applications will not be considered.


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