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Customer Service Representative

2 months ago

San Antonio, Texas, United States Wise Up Creative Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at Wise Up Creative. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our customers, ensuring a positive experience and building strong relationships.

Key Responsibilities
  • Customer Support: Assist customers with product information, order status, and general inquiries, resolving issues and complaints in a timely and professional manner.
  • Order Processing: Process orders, returns, and exchanges accurately, maintaining customer records and updating account information as needed.
  • Team Collaboration: Collaborate with team members and other departments to ensure customer satisfaction, providing feedback to improve customer service processes and systems.
  • Professional Development: Participate in training sessions and ongoing professional development to enhance skills and knowledge in customer service and related areas.
Requirements
  • Education: High school diploma or equivalent; some college coursework preferred.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to think on your feet and resolve issues effectively.
  • Technical Skills: Proficiency in Microsoft Office and customer service software, with the ability to learn new systems and technologies quickly.
  • Work Environment: Ability to work in a fast-paced environment, managing multiple tasks and priorities while maintaining a positive attitude and a desire to help others.