Account Coordinator
5 days ago
We're a technology-driven company that leverages data intelligence and operational excellence to drive growth and innovation. Our integrated network of warehouses provides on-demand scalable capacity, and our proprietary technology offers real-time inventory visibility and forecasting.
Our people, culture, and core values are the foundation of our success. We're dedicated to maintaining a culture of appreciation, respect, and transparency, and we're committed to making a positive impact on our stakeholders.The Role
The Account Coordinator will serve as the liaison between our clients, warehouse partners, and internal stakeholders. This role requires effective communication, issue management, and inventory accuracy.
Key Responsibilities:
- Manage daily orders, ensuring timely communication and adherence to Standard Operating Procedures.
- Perform technical troubleshooting to diagnose and correct systematic errors within our Warehouse Management System.
- Support warehouse partner needs via telephone, email, and various Warehouse Management Systems.
- Process, input, and update customer orders accurately.
- Track and communicate exceptions to clients.
- Collaborate with team members, warehouse partners, and clients to resolve or avert issues.
- Maintain a high level of positive customer service expectations.
We're looking for a candidate with:
- 1+ year customer service experience.
- Prior call center experience or similar skills.
- Strong time management and interpersonal skills.
- Strong technical skills and ability to leverage new computer programs.
- Ability to multi-task and remain organized during high volumes.
- Excellent listening and communication skills.
- Ability to thrive in a fast-paced, multi-tasking environment while maintaining a customer-focused mindset.
We're dedicated to our core values, which include:
- Putting people first by showing grace and challenging each other to maintain our culture of appreciation, respect, and transparency.
- Doing the right thing every time by making tough decisions and following the Golden Rule.
- Taking ownership of every situation by being accountable for our actions and striving to admit, learn, and grow from failure and mistakes.
- Maintaining financial discipline by exercising prudence in all financial decisions and never risking the long-term health of the company for short-term gain.
- Living generously by selflessly and humbly giving of our time and talent to make a positive impact on those around us.
We offer a comprehensive benefits package, including:
- 85% of premiums for medical, dental, and vision plans covered by WarehouseQuote.
- $2,000 annual HRA/HSA contribution.
- 401k with 100% match, up to 6%, immediately vested upon enrollment.
- Reimbursement programs: childcare, tuition, wellness, cellphone.
- Free daily lunches.
- Leadership and development training.
- Men and women haircuts.
- Onsite gym.
Submit your application, and our HR hiring manager will review your resume to determine if we feel there's a match based on your skill set. If there's a perceived match, we'll have an initial phone interview to get acquainted with you and introduce the company. If there's mutual interest, we'll proceed with a technical interview, a case interview, and finally a culture-based interview to see if we're a match culturally for our organization.
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