Field Service Engineer

2 days ago


Reno, Nevada, United States EK Recruiting LLC Full time
Job Summary

The Field Service Engineer - Technical Support Specialist position is responsible for providing technical support to clients' customers, both remotely and on-site. This role requires proactive and reactive management of customer equipment issues, with a focus on maximizing uptime and resolving customer concerns.

Key Responsibilities:

  • Provide repair and maintenance services to client systems at customer sites.
  • Answer customer calls, communicate with customer sites, and provide remote support as needed.
  • Identify parts required for repairs and coordinate with internal departments for receipt of requested parts.
  • Proactively review customer issues and trends to ensure uptime is maximized and customer concerns are quickly communicated and resolved.
  • Assist in the development of service documentation and training of support staff.

Requirements:

  • Bachelor's degree in engineering or equivalent work experience.
  • At least 3 years of field support, engineering, or manufacturing experience with high technology electrical/electronic products.
  • Hands-on experience with electronic test equipment.
  • Strong software skills (MS Office).
  • Excellent communication, organizational, problem-solving, and customer relations skills.

Preferred Qualifications:

  • At least 3 years of experience working with medical device manufacturers involving lasers and optics.

Work Environment:

The Field Service Engineer will work out of their home office and travel frequently to customer sites. The work environment will involve working near and around moving mechanical parts, exposure to laser radiation, and vibration.



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