Restaurant Team Lead

7 days ago


Thackerville, Oklahoma, United States AEG Full time
Job Summary

We are seeking a highly skilled Restaurant Team Lead to join our team at AEG. As a key member of our dining team, you will be responsible for ensuring exceptional guest experiences and maintaining a high level of service quality.

Key Responsibilities
  • Supervise and Coordinate Team Members: Oversee shift coverage, coordinate breaks, and ensure team members are knowledgeable about menu items and specials.
  • Maintain a Clean and Presentable Work Area: Supervise team members in maintaining a clean and organized work environment, ensuring venues are stocked and prepared for service.
  • Comply with Departmental Agreements: Ensure compliance with all departmental food and franchise contractual agreements.
  • Conduct End-of-Shift Reports: Conduct end-of-shift reports for cashiers on shift, ensuring accurate cash handling and reconciliation.
  • Troubleshoot Technical Issues: Coordinate troubleshooting of technical problems with Point of Sale (POS) system, facilities, and equipment, and contact appropriate support as needed.
  • Provide Ongoing Supervision and Mentoring: Provide ongoing supervision and mentoring to team members, ensuring high levels of guest service and product quality.
Requirements
  • Supervisory Experience: 1+ year of supervisory experience in a restaurant or casino environment.
  • Team-Oriented Environment: Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Communication Skills: Ability to communicate clearly and respectfully with team members, management staff, and guests.
  • Mathematical Skills: Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
  • Cash Handling: Ability to handle cash accurately and responsibly.
Preferred Qualifications
  • Fast-Paced Environment: Experience working in a fast-paced, high-volume food court, casual, buffet, and/or nightclub environment.
  • Leadership Skills: Ability to lead and motivate team members to achieve high levels of guest service and product quality.


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