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Culinary Services Supervisor

2 months ago

Thackerville, Oklahoma, United States Legends Full time
LEGENDS

Founded in 2008, Legends is a premier experiences company with a global workforce of over 1,500 full-time and 30,000 seasonal team members. Legends operates through six divisions worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Legends IQ - providing clients and partners with a comprehensive service solution platform to enhance their brand and realize their vision. We collaborate with prominent clients across various sectors, including professional sports, collegiate, attractions, entertainment, and conventions and leisure. Our expertise lies in designing, planning, and delivering outstanding experiences in sports and entertainment.

THE ROLE

The Dining Operations Manager is accountable for overseeing the daily functions of our bar, small plates, and upscale dining establishment, which includes: managing employee performance, controlling inventory, maximizing profits, and ensuring exceptional guest experiences.

KEY RESPONSIBILITIES
  • Lead and coordinate the activities of food and beverage outlet staff to guarantee that all guests receive prompt and courteous service.
  • Proactively address guest inquiries, providing guidance on menus and beverage selections, ensuring satisfaction with food and service, and responding to complaints swiftly.
  • Maintain an accurate and current staffing plan for the restaurant - prepare schedules and ensure adequate staffing for all shifts.
  • Ensure consistent high quality in food preparation and service.
  • Manage inventory, including daily, weekly, and monthly tracking, and collaborate with the purchasing manager for supply requisition and delivery schedules.
  • Adhere to company standards and service levels to enhance sales and minimize costs, including food, beverage, supply, utility, and labor expenses.
  • Uphold a professional restaurant image, ensuring cleanliness, proper uniforms, and appearance standards.
  • Ensure all financial (invoices, reporting) and HR/Payroll administrative tasks are completed accurately and on time, in accordance with company policies.
  • Supervise general cleaning tasks using standard products to comply with health standards.
  • Foster a positive working relationship with all employees to promote a cooperative and harmonious work environment conducive to high morale, productivity, and effectiveness.
  • Ensure a safe working and guest environment to minimize the risk of injury and accidents - complete accident reports promptly if an incident occurs.
  • Oversee Supervisors and Staff.
  • Keep the Director of Food & Beverage and General Manager informed of all significant issues (e.g., problems, unusual matters, and positive events) and take corrective action as necessary or suggest alternative solutions.
  • Participate in weekly operations meetings.
  • Assist in managing catering events.
  • Perform other duties as assigned by Management.
QUALIFICATIONS
  • A college degree is preferred, with a Bachelor of Science in hotel/restaurant management being desirable. A combination of practical experience and education will be considered as an alternative.
  • Minimum of 3 years of experience in the hospitality industry, particularly in fine dining.
  • Proficient in various aspects of restaurant operations: food planning and preparation, inventory management, sanitation, service standards, staffing, employee management, payroll, and financial reporting.
  • Able to effectively organize time, plan ahead, and prioritize tasks to ensure a balanced workload and immediate attention to urgent situations. Capability to multitask and delegate duties when necessary.
  • A genuine interest and understanding of food and beverages - knowledge of wine and cocktails is essential.
  • Excellent knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
  • Ability to work long hours and flexible shifts, including mornings, nights, weekends, and holidays.
  • Ability to think critically and remain composed under pressure while maintaining attention to detail.
  • Punctuality and dependability are essential.
  • Ability to perform effectively under pressure for extended periods while maintaining professionalism.
  • Knowledge of appropriate table settings and serviceware.
COMPENSATION

Competitive salary based on experience, along with a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance, paid vacation, and a 401k plan.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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