Sales and Service Representative
1 week ago
Job Title: Sales and Service Representative
About the RoleWe are seeking an experienced Sales and Service Representative to join our team at RDO Equipment Co. As a key member of our sales team, you will be responsible for selling service, parts, and whole-good attachments for customer solutions while building long-term relationships within a territory to maximize company profitability and market share.
Key Responsibilities- Sell machine maintenance and repair services, repair parts, extended warranties, whole good attachments, and any other management-approved products.
- Maintain basic technical knowledge of RDO Equipment Co. products and services and provide technical assistance where applicable.
- Use Company-provided systems/tools (i.e., S2) to fully document, track, record, follow-up, and capture all related sales activity in a timely and accurate manner.
- Represent the company for the sale of Product Support to customers in a defined sales area.
- Maintain product knowledge; understand features and benefits of all products and services potentially saleable by the company.
- Be aware of competitive activity and competitive products, as well as business and industry trends.
- Maintain, as directed by the manager, current and complete sales management information for all customers in the assigned territory.
- Test/operate machinery at customer work sites.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Conduct yourself in the presence of customers and community so as to present a professional image of RDO Equipment Co.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance your knowledge base and skill set.
- Participate in all company/location-driven communication efforts, including open book meetings, huddles, department meetings, and other related efforts.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- 1-3 years' experience in an industry-related role with involvement in activities such as sales, service, training, or other related work.
- Strong computer skills.
- Strong communication skills.
- Excellent customer service skills.
- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
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