Bilingual Customer Service Representative

5 days ago


Savannah, Georgia, United States Mass Markets Full time

Mass Markets is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for handling inbound customer calls, emails, and live chats in a professional and courteous manner. Your primary goal will be to listen to customers, understand their needs, and resolve their issues in a timely and efficient manner. You will also be responsible for escalating complex issues to the appropriate staff and management for resolution. Additionally, you will be required to accurately document call resolutions in our systems and adhere to strict client processes for handling financial issues and inquiries. If you have excellent communication skills, a strong customer service background, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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