Contact Center Access Specialist

2 weeks ago

Neptune City, New Jersey, United States Hackensack Meridian Health Full time
About the Role

We are seeking a highly skilled Contact Center Access Specialist to join our team at Hackensack Meridian Health. As a key member of our Patient Access Center, you will play a critical role in maintaining and updating provider templates across all specialties.

Responsibilities
  • Configure and maintain provider and resource templates to ensure accuracy and compliance with guidelines.
  • Review new requests to determine impact on standard workflows, Decision Trees, online scheduling, and system configuration.
  • Implement changes to assigned provider and resource schedules across multiple locations and specialties.
  • Collaborate with PAC leadership, schedulers, practice managers, and providers to optimize schedules and improve access to care.
  • Audit templates and educate practices on impact to standard workflows, Decision Trees, patient access, and system configuration.
Requirements
  • High School Diploma/GED equivalent.
  • Minimum of 1 year in healthcare operations related to scheduling, access, clinical systems, or physician practice.
  • Experience working with Epic or other practice management systems.
  • Excellent verbal, written, and listening English communication skills.
  • Attention to detail, strong organizational skills, and ability to switch tasks frequently.
Preferred Qualifications
  • Combination of at least 3 years of experience in a clinical environment and/or an AA/AS degree in Business Management, Healthcare Administration, or Computer Science.
  • Minimum of 1 year or more direct experience as a template builder.
  • Proficient in Google Workspace (Gmail, Sheets, Docs, Slides, Drive, Data Studio).
About Hackensack Meridian Health

Hackensack Meridian Health is a leading healthcare organization committed to delivering exceptional patient care and improving the health of our communities. We are a Mandatory Influenza Vaccination Facility and offer a collaborative and dynamic work environment.

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