Current jobs related to Contact Center Team Lead - Neptune City, New Jersey - Hackensack Meridian Health

  • Contact Center Supervisor

    4 days ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Company OverviewHackensack Meridian Health is a leading healthcare provider with a commitment to delivering exceptional patient care and service.Job Description: Contact Center Supervisor - Team LeaderAs a Supervisor in our Patient Access Center, you will be responsible for leading a team of customer service representatives who interact with patients,...

  • Contact Center Training Specialist

    3 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Job Title: Contact Center Training SpecialistAbout the Role:We are seeking a highly skilled Contact Center Training Specialist to join our team at Hackensack Meridian Health. As a key member of our Patient Access Center, you will be responsible for developing and delivering training programs to ensure our staff provides exceptional service to our...

  • Contact Center Training Specialist

    2 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Job Title: Contact Center Training SpecialistAt Hackensack Meridian Health, we are committed to delivering exceptional patient care and service. As a Contact Center Training Specialist, you will play a critical role in ensuring our Patient Access Center staff have the skills and knowledge they need to meet the needs of our patients.Key...

  • Contact Center Representative

    4 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    About the RoleWe are seeking a highly skilled Contact Center Representative to join our team at Hackensack Meridian Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and families, ensuring that their needs are met and exceeded.Key ResponsibilitiesAnswer incoming calls, emails, and...

  • Contact Center Representative

    4 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    About the RoleWe are seeking a highly skilled Contact Center Representative to join our team at Hackensack Meridian Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and families, ensuring that their needs are met and exceeded.ResponsibilitiesAnswer incoming calls, emails, and...

  • Contact Center Access Specialist

    4 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    About the RoleWe are seeking a highly skilled Contact Center Access Specialist to join our team at Hackensack Meridian Health. As a key member of our Patient Access Center, you will play a critical role in maintaining and updating provider templates across all specialties.Key ResponsibilitiesConfigure and maintain provider and resource templates to ensure...

  • Contact Center Access Specialist

    4 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    About the RoleWe are seeking a highly skilled Contact Center Access Specialist to join our team at Hackensack Meridian Health. As a key member of our Patient Access Center, you will play a critical role in maintaining and updating provider templates across all specialties.ResponsibilitiesConfigure and maintain provider and resource templates to ensure...

  • Contact Center Access Specialist

    2 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Job Title: Contact Center Access SpecialistAt Hackensack Meridian Health, we are committed to delivering exceptional patient care and experiences. As a Contact Center Access Specialist, you will play a critical role in maintaining and updating provider templates across all specialties within the Patient Access Center (PAC).Key Responsibilities:Configure and...

  • Contact Center Access Specialist

    4 days ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    About the RoleHackensack Meridian Health is seeking a highly skilled Contact Center Access Specialist to join our team. As a key member of our Patient Access Center, you will play a critical role in maintaining and updating provider templates across all specialties.Key ResponsibilitiesConfigure and maintain provider and resource templates to ensure accuracy...

  • Contact Center Access Specialist

    1 week ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    About the RoleWe are seeking a highly skilled Contact Center Access Specialist to join our team at Hackensack Meridian Health. As a key member of our Patient Access Center, you will play a critical role in maintaining and updating provider templates across all specialties.Your primary responsibility will be to ensure that templates are built and maintained...

  • Contact Center Access Specialist

    2 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    About the RoleAt Hackensack Meridian Health, we're committed to delivering exceptional patient care and improving the lives of our patients and communities. As a Contact Center Access Specialist, you'll play a vital role in ensuring seamless access to care for our patients.Key ResponsibilitiesConfigure and maintain provider and resource templates to ensure...

  • Genesys CX Contact Center Developer

    1 week ago

    Jersey City, New Jersey, United States Inizio Partners Full time

    About the JobThe IVR/Chatbot Developer will be responsible for designing, developing, and implementing Genesys CX Contact Center applications.Key Responsibilities:Design and develop Genesys CX call flow creation in architect, data actions, scripting, configuring queues, skill-based routing, agent profiles, and reporting.Participate in application development...

  • Patient Services Team Lead

    1 week ago

    Neptune City, New Jersey, United States Compass Group, North America Full time

    Job Summary: We are seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting. As a key member of our team, you will be responsible for establishing goals and overseeing the implementation of patient food services needs based upon medical direction and patient population. Key Responsibilities: Hires, directs, coaches,...

  • Front-End Team Lead

    1 week ago

    Neptune City, New Jersey, United States Restaurant Depot Full time

    As a Front-End Supervisor at Restaurant Depot, you will be responsible for leading a team of cashiers, front-end loaders, and checkers. Your key objectives will be to ensure friendly, efficient, and professional customer service, while maintaining compliance with established sales and security policies and procedures. You will also be responsible for...

  • Nursing Assistant

    1 week ago

    Neptune City, New Jersey, United States Coral Harbor Rehabilitation and Healthcare Center Full time

    CNA Opportunities at Coral Harbor Rehabilitation and Healthcare CenterCoral Harbor Rehabilitation and Healthcare Center is seeking Certified Nursing Assistants (CNAs) to join our team. As a CNA, you will provide basic resident care under the direction of the nursing staff, assist with daily living activities, and ensure all resident needs are met.Benefits...

  • Clinical Team Lead

    5 days ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Transforming Healthcare TogetherAt Hackensack Meridian Health, we believe that our team members are the heart of what makes us better. We help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members who support each other and our community.Key...

  • Lead Two's Teacher

    4 weeks ago

    Neptune City, New Jersey, United States The Learning Experience #136 Full time

    Job Title: Lead Two's TeacherWe are seeking a passionate and experienced Lead Two's Teacher to join our team at The Learning Experience #136. As an ambassador of happiness, you will create opportunities every day that reflect our mission to make a difference in the lives of children, their families, and communities.Job DescriptionAs a Lead Two's Teacher, you...

  • Radiology Technician

    1 month ago

    Neptune City, New Jersey, United States Lead Health Full time

    Job SummaryLead Health is seeking a skilled Radiology Technician to fill a travel position in a dynamic healthcare setting.Job Description & RequirementsSpecialty: Radiology TechnicianDiscipline: Allied Health ProfessionalShift: 8 hours, eveningsEmployment Type: TravelWe are looking for a dedicated Radiology Tech to provide high-quality patient care and...

  • Travel Nurse RN Labor and Delivery Opportunity

    2 months ago

    Neptune City, New Jersey, United States Lead Health Full time

    Job Title: Labor and Delivery Registered NurseLead Health is seeking a skilled Labor and Delivery Registered Nurse to join our team. As a travel nurse, you will have the opportunity to work in a dynamic and fast-paced environment, providing high-quality patient care and making a positive impact on the lives of our patients.Job Summary:Specialty: Labor and...

  • Travel Nurse RN OR

    1 month ago

    Neptune City, New Jersey, United States Lead Health Full time

    Job Title: Travel Nurse RN ORLead Health is seeking a skilled Travel Nurse RN OR to join our team in a dynamic and challenging environment.Job Summary:We are looking for a highly motivated and experienced Travel Nurse RN OR to work in our Operating Room department. As a Travel Nurse RN OR, you will be responsible for providing high-quality patient care and...

Contact Center Team Lead

2 months ago

Neptune City, New Jersey, United States Hackensack Meridian Health Full time

About the Role

Hackensack Meridian Health is seeking a highly skilled Contact Center Team Lead to join our Patient Access team. As a key member of our team, you will provide hands-on support to our Contact Center representatives, ensuring they have the tools and resources needed to deliver exceptional patient care.

Key Responsibilities

  • Provide ongoing evaluation of processes and procedures to identify opportunities for improvement and implement changes to enhance efficiency and service.
  • Support and respond to escalations, ensuring timely resolution and maintaining a positive experience for patients and families.
  • Communicate effectively with team members, managers, and other departments to ensure seamless collaboration and information sharing.
  • Assist with new and refresher training of team members, ensuring they have the skills and knowledge needed to excel in their roles.
  • Ensure accuracy and attention to detail in all required demographic, financial, referral/authorization, clinical, and other registration data.
  • Utilize strong organizational and time-management skills to prioritize multiple tasks and meet deadlines.
  • Communicate process or performance concerns to managers in a timely manner, ensuring prompt attention and resolution.
  • Audit phone, email, and other customer interactions to observe performance, techniques, and application of guidelines and procedures.
  • Coach and provide training to personnel to maintain high customer service standards and meet performance metrics.
  • Contribute to maintaining a positive work environment and motivating the team to achieve excellence.

Requirements

  • High School diploma or equivalent required; Associate or Bachelor's degree preferred.
  • Minimum 2 years of previous call center experience in a customer service environment or current active Patient Access Center team member with 6+ months in the role.
  • Strong written and verbal communication skills, with ability to multi-task and work in a fast-paced environment.
  • Proven customer service and problem resolution skills, with ability to handle de-escalations and provide excellent patient care.
  • Familiarity with healthcare insurance eligibility and authorization processes.
  • Strong computer, analytical, and problem-solving skills, with ability to work independently and as part of a team.
  • Ability to communicate effectively with all levels of management and company personnel.

Preferred Qualifications

  • Previous experience using the EPIC system.
  • 1 year of healthcare experience as a Medical Assistant or assisting patients in any capacity.
  • 2+ years of previous experience working in an inbound call center environment.
  • Experience in healthcare or hospital systems and insurance processes.
  • Bilingual in Spanish.