IT Support Specialist
3 weeks ago
We are seeking an experienced IT Support Specialist to join our team at Brown Foodservice, Inc. in Louisa, KY. This role is responsible for supporting company-wide technology development, installation, maintenance, and end-user customer service.
Key Responsibilities- Perform onsite and remote analysis, diagnosis, and resolution of complex PC, tablet, and mobile device problems for end-users.
- Install personal computer hardware, equipment, and applications, train, and educate end-users for efficient operation as necessary.
- Develop and maintain databases/spreadsheets of information on hardware, equipment, and software/application deployment and assist with reports needed to locate, validate, fix, or otherwise manage physical inventories.
- Communicate and develop communication tools that reduce technology issues and allow for process improvements with technology solutions deployed or provided by the company.
- Provide clear communications and accurate documentation of work efforts that proactively improve the work environment and organizational efficiencies.
- Utilize ticketing application to diagnose, prioritize, provide communication for, track, and close out problems and tasks created by the organization.
- Install, maintain, and provide training for office, warehouse, and delivery vehicle networks.
- Support ad-hoc IT equipment and software procurement by investigating requirements, researching, and recommending vendor options, and communicating with vendors and internal customers.
- Assist in developing tools, reporting, applications, and procedures to empower end-users and support company initiatives.
- Perform computer operations, networking, programming, and report writing duties as needed to support company and department operations.
- Maintain awareness of changes to systems, applications, hardware, and general technology by attending classes, seminars, and conducting self-study.
- Travel to meet with field employees and customers to support company technology installations and trouble end-user technology issues.
- Support new hire orientation and onboarding requirements.
- Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
- Perform other related duties as assigned or requested.
- Associate's Degree or Vocational Training/Certification in Computer Science, IT, or related field; Bachelor's degree preferred.
- 3-5 years relevant career experience preferred.
- Experience with data system or ERP management, networking, analytics, and/or application development strongly preferred.
- Experience with Microsoft Office 365 and Zendesk applications desired.
The estimated salary range for this position is $55,000 - $65,000 per year, depending on qualifications and experience. Brown Foodservice, Inc. offers competitive pay and benefits including medical, dental, vision, life insurance, STD/LTD, and 401(k).
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