IT Support Specialist

3 weeks ago


Louisa, Kentucky, United States Brown Foodservice Full time
About the Role

We are seeking an experienced IT Support Specialist to join our team at Brown Foodservice, Inc. in Louisa, KY. This role is responsible for supporting company-wide technology development, installation, maintenance, and end-user customer service.

Key Responsibilities
  • Perform onsite and remote analysis, diagnosis, and resolution of complex PC, tablet, and mobile device problems for end-users.
  • Install personal computer hardware, equipment, and applications, train, and educate end-users for efficient operation as necessary.
  • Develop and maintain databases/spreadsheets of information on hardware, equipment, and software/application deployment and assist with reports needed to locate, validate, fix, or otherwise manage physical inventories.
  • Communicate and develop communication tools that reduce technology issues and allow for process improvements with technology solutions deployed or provided by the company.
  • Provide clear communications and accurate documentation of work efforts that proactively improve the work environment and organizational efficiencies.
  • Utilize ticketing application to diagnose, prioritize, provide communication for, track, and close out problems and tasks created by the organization.
  • Install, maintain, and provide training for office, warehouse, and delivery vehicle networks.
  • Support ad-hoc IT equipment and software procurement by investigating requirements, researching, and recommending vendor options, and communicating with vendors and internal customers.
  • Assist in developing tools, reporting, applications, and procedures to empower end-users and support company initiatives.
  • Perform computer operations, networking, programming, and report writing duties as needed to support company and department operations.
  • Maintain awareness of changes to systems, applications, hardware, and general technology by attending classes, seminars, and conducting self-study.
  • Travel to meet with field employees and customers to support company technology installations and trouble end-user technology issues.
  • Support new hire orientation and onboarding requirements.
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
  • Perform other related duties as assigned or requested.
Requirements and Qualifications
  • Associate's Degree or Vocational Training/Certification in Computer Science, IT, or related field; Bachelor's degree preferred.
  • 3-5 years relevant career experience preferred.
  • Experience with data system or ERP management, networking, analytics, and/or application development strongly preferred.
  • Experience with Microsoft Office 365 and Zendesk applications desired.
Salary and Benefits

The estimated salary range for this position is $55,000 - $65,000 per year, depending on qualifications and experience. Brown Foodservice, Inc. offers competitive pay and benefits including medical, dental, vision, life insurance, STD/LTD, and 401(k).


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