Associate Category Operations Manager
4 weeks ago
We are seeking a highly skilled Category Operations and Support Manager to join our team at US Foods. This role will be responsible for supporting Area Merchandising by addressing and resolving escalated sales questions and requests in a timely manner.
The ideal candidate will have a minimum of 5 years of purchasing, merchandising, sales or customer service experience, preferably in a foodservice distribution environment. They will be proficient in the use of Microsoft Office, especially Microsoft Word and Excel, and possess highly developed written/oral communication and interpersonal skills.
Key Responsibilities:
- Act as the central escalation point of contact for all internal merchandising inquiries related to product, specifications, availability, and substitutions from PSSA
- Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries
- Vacancy support and backup to COM and PSSA roles
- Support Category Operations Managers with all analytics requests, local flyer item selection and rebate solicitation, Roll Out Book reviews and assortment projects
- Serve as gatekeeper of NIR process and tracking log
- Support PSSA/COM with escalation requests for proprietary SKU tying
- Enter DCT's for COM's on new items & local flyers
- Analyze weekly ATC communicates and disseminate direction to appropriate parties
- Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on PSSA escalated inquiries
- Serve as escalation point of contact for RSC inquires
- Support PSSAs/COMs with sourcing/market baskets/special pricing requests
- Gatekeeper of all COM related inquires; researching APN lookups, attaching vendors, items and pricing to later approve and send to buyer
Requirements:
- Minimum 5 years of purchasing, merchandising, sales or customer service experience
- Proficient in Microsoft Office, especially Microsoft Word and Excel
- Highly developed written/oral communication and interpersonal skills
- Ability to research, escalate and follow up on inquires with a great sense of urgency
- Ability to overcome objections and obstacles, with a solution-based attitude
Preferred Qualifications:
- Previous US Foods experience
- PRISM/Merlin/Tandem skills
Work Environment:
Office environment
Compensation:
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $55,000.00 and $90,000.00. This role will also receive an annual incentive plan bonus.
Benefits:
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html
Equal Opportunity Employer:
US Foods is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.
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