Associate Category Operations Manager
5 days ago
US Foods is seeking a highly skilled Category Operations Manager to join our team. As a Category Operations Manager, you will be responsible for supporting Area Merchandising by addressing and resolving escalated sales questions and requests in a timely manner. You will utilize detailed knowledge of U.S. Foods products, systems, and tools to provide expert support to our customers.
Key Responsibilities- Act as the central escalation point of contact for all internal merchandising inquiries related to product, specifications, availability, and substitutions from PSSA.
- Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries.
- Vacancy support and backup to COM and PSSA roles.
- Support Category Operations Managers with all analytics requests, local flyer item selection, and rebate solicitation.
- Serve as gatekeeper of NIR process and tracking log, including approval process, 30/60/90-day tracking follow-up, etc.
- Support PSSA/COM with escalation requests for proprietary SKU tying.
- Enter DCT's for COM's on new items & local flyers.
- Analyze weekly ATC communicates and disseminate direction to appropriate parties.
- Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on PSSA escalated inquiries.
- Serve as escalation point of contact for RSC inquires.
- Support PSSAs/COMs with sourcing/market baskets/special pricing requests.
- Gatekeeper of all COM related inquires; researching APN lookups, attaching vendors, items, and pricing to later approve and send to buyer.
- Must possess a minimum 5 years of purchasing, merchandising, sales, or customer service experience, preferably in a foodservice distribution environment.
- Must be proficient in the use of Microsoft Office, especially Microsoft Word and Excel.
- Must be extremely organized, analytical, and possess highly developed written/oral communication and interpersonal skills.
- Must be external and internal customer service focused.
- Ability to research, escalate, and follow up on inquires with a great sense of urgency.
- Must have the ability to overcome objections and obstacles, with a solution-based attitude.
- Previous US Foods experience preferred.
- PRISM/Merlin/Tandem skills preferred.
Office environment.
CompensationCompensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $55,000.00 and $90,000.00. This role will also receive an annual incentive plan bonus.
BenefitsBenefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.
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