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Customer Service Representative
2 months ago
Fortune Brands is seeking a highly skilled Customer Service Representative to provide exceptional customer care to our B2B customers. As a key member of our team, you will be responsible for managing inbound calls, emails, and customer orders while maintaining accuracy and providing a positive experience for our customers.
Key Responsibilities:- Timely and accurate order validation of $1 billion dollars of sales revenue/year
- Manage order modifications in alignment with customer requests
- Respond to customer inquiries, including order status, inventory availability, and product information
- Manage and assess customer-related problems or issues and develop and implement appropriate resolution
- Work effectively with cross-functional departments, including Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and the field Sales Force
- Associate's or Bachelor's degree preferred
- Minimum of 1 year of customer service experience in a service industry
- Proficient in Excel, Word, and PowerPoint; prior SAP experience preferred
- Ability to manage a high volume of work with accuracy
- Possess excellent interpersonal, written, and oral communications skills
Fortune Brands is a brand, innovation, and channel leader focused on exciting, supercharged categories in the home products, security, and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe, and Yale residential.
We offer a comprehensive, competitive benefits package that prioritizes the overall health and wellness of our associates, including robust health plans, a market-leading 401(k) program, product discounts, flexible time off benefits, inclusive fertility/adoption benefits, and more.
Fortune Brands is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
