Sales and Catering Coordinator

2 weeks ago


Williamsburg, Virginia, United States Great Wolf Lodge Full time
Job Summary

We are seeking a highly organized and detail-oriented Sales and Catering Coordinator to join our team at Great Wolf Lodge. As a Sales and Catering Coordinator, you will provide exceptional support to our clients and sales teams to ensure successful achievement of revenue, quality, and repeat business targets.

Key Responsibilities
  • Complete administrative tasks to support group sales efforts, including preparing sales kits, documenting prospective accounts, and organizing files.
  • Prepare Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details, and pricing for meetings, events, or programs.
  • Enter accurate rooming lists, routing information, tax-exempt status, and verification of payment in Company software systems.
  • Monitor room blocks and communicate with property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
  • Investigate and resolve group complaints or conflicts, including billing issues, misplaced items, reservations, and contract discrepancies.
  • Organize and coordinate client appreciation and in-house lodge events.
  • Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure.
  • Attend pre and post-conference meetings as needed.
  • Handle all in-suite VIP packages and amenities as needed.
  • Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts.
  • Assist Sales Team with any special projects.
Requirements
  • Associates degree in hotel/hospitality or related field or equivalent experience/education combination.
  • Demonstrated proficiency in Microsoft Office Suite.
  • Successful completion of criminal background check and drug screen.
  • Professional communication skills both verbal and written.
About Great Wolf Lodge

Great Wolf Lodge is a leading provider of family-friendly resort experiences. We are committed to delivering exceptional service and creating memorable experiences for our guests.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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