Patient Care Coordinator

3 weeks ago

Silver City, New Mexico, United States Rise Health Services Inc Full time
Job Title: Patient Care Navigator

Rise Health Services Inc is seeking a compassionate and organized Patient Care Navigator to join our team. As a Patient Care Navigator, you will play a vital role in healthcare by serving as the link between the patient and the healthcare system.

Job Summary:

The Patient Care Navigator will work closely with patients to help them manage their chronic conditions and navigate the healthcare system. This includes scheduling and keeping medical appointments, getting prescriptions, and troubleshooting insurance issues. The ultimate goal is to enhance patient care by providing a personal connection and continuity of care throughout the patient's journey.

Key Responsibilities:

  • Identify and facilitate access to needed healthcare, social services, and community resources
  • Stay knowledgeable of current methods of treatment, new pharmaceutical agents, available community resources, insurance, financial assistance, counseling, and support
  • Administer standardized health and psychosocial risk screening tools
  • Use decision support tools and supervisory support to identify appropriate interventions and healthcare and social service needs
  • Work with clients to identify barriers to self-care and self-management and help clients develop skill sets to address those barriers
  • Support client self-management goals and activities and intervene on client's behalf when appropriate
  • Communicate with clients, their families, and caregivers to support care plan goals and integrate care delivery
  • Facilitate follow-up care after hospitalization or emergency room visit
  • Regularly coordinate and communicate with Care Team members on all care plan activities, including referrals, transition care planning, and follow-up tracking
  • Work in collaboration with other care team members and care providers, including behavioral health, disease care management, home care, social work, and community-based organizations, to help clients achieve optimal health outcomes
  • Follow up with patients to monitor their condition and adherence to treatment plans

Requirements:

  • Previous healthcare work experience
  • Knowledge of medical terminology and healthcare systems
  • High School diploma or GED
  • Experience using an Electronic Medical Record System as well as foundational computer skills. Ability to navigate at a basic level within web-based applications.
  • Strong organizational skills and ability to multitask
  • Excellent interpersonal skills and communication
  • Ability to empathize and provide emotional support
  • A patient-oriented approach and excellent problem-solving skills

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