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Instructional Designer

2 months ago

Windsor Mill, United States MicroHealth, LLC Full time
Job Description

**Job Summary:**

MicroHealth, LLC is seeking a highly skilled and detail-oriented Instructional Designer to support our client in Baltimore, MD. The successful candidate will work closely with program and project managers and their teams to implement organizational processes and best practices.

**Key Responsibilities:**

  • **Framework Implementation & Training:**
    • Directly involved in implementing frameworks such as ISO 20000, ISO 27001, ISO 9001:2008, CMMI-DEV/CMMI-SVC Level 3, and ITIL.
    • Conduct training on the above frameworks for MicroHealth, LLC employees.
  • **Process and Product Evaluation:**
    • Perform evaluations to ensure compliance with organizational policies and standards.
    • Evaluate software development and service performance against process documentation, project schedules, and quality standards.
  • **Quality Assurance & Auditing:**
    • Conduct various QA activities including scheduling, checklist development, report writing, and facilitating root cause/lessons learned analysis.
    • Present findings through internal and external presentations.
  • **Non-Compliance Management:**
    • Analyze and report on findings of non-compliance, providing recommendations for improvement.
    • Track and escalate unresolved issues and ensure the closure of corrective and preventative action plans.
  • **Metrics Collection & Reporting:**
    • Collect, analyze, and report metrics to the project manager/team and Corporate QA.
    • Maintain the company's process assets library, including all process definitions, templates, and document samples.
  • **Corporate QA Initiatives:**
    • Support Corporate QA initiatives such as CMMI Level 3 assessments and ISO re-certifications.
    • Participate as a SCAMPI Team Member during SCAMPI B/A maturity level assessments and serve as an ISO Internal Auditor.
  • **Customer Interface:**
    • Interface with external and internal customers to ensure quality work products are delivered on projects.
    • Provide training on CMMI, ISO, ITIL frameworks, and project management best practices.
  • **Technical & Administrative Support:**
    • Apply technical standards, principles, and theories to solve problems of moderate scope and complexity.
    • Utilize hands-on experience or understanding of software development, support desk, and maintenance/operation projects.

**Qualifications:**

  • Bachelor's degree (or equivalent) with 2-4 years of relevant experience, or
  • Master's degree with 0-2 years of relevant experience.
  • Proven experience with ISO, CMMI, and ITIL frameworks.
  • Demonstrated ability to perform QA and auditing tasks.
  • Experience with training employees on technical standards and frameworks.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication abilities.
  • Ability to work under general supervision and deliver solutions to technical challenges.

**Preferred Qualifications:**

  • Hands-on experience as a project team member in software development, support desk, or maintenance/operation projects.
  • Familiarity with process improvement methodologies and tools.