Fitness Center Customer Service Representative

3 weeks ago


New Albany, Indiana, United States Planet Fitness Full time
Job Title: Fitness Center Customer Service Representative

The ideal candidate for this role will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This involves creating a welcoming atmosphere, providing assistance with membership sign-ups, tours, and account updates.

About the Role:
  • We're seeking a motivated individual who is passionate about fitness and health, with a strong focus on customer satisfaction.
  • Responsibilities include greeting members and guests, answering phone calls, checking members into the system, and facilitating necessary updates to member accounts.
Key Responsibilities:
  • Greeting and Assistance: Greet members, prospective members, and guests in a friendly manner, providing exceptional customer service.
  • Front Desk Activities: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Updates: Facilitate necessary updates to member's accounts, ensuring accurate and timely information.
  • Customer Concerns: Respond to member questions and concerns in a professional and timely manner, escalating issues as needed to Assistant Manager or Manager.
Requirements:
  • Customer Service Background: A background in customer service is preferred, but not required.
  • Computer Proficiency: Basic computer proficiency is essential for this role.
  • Fitness Enthusiasm: A passion for fitness and health is a must for this position.
  • Positive Attitude: An upbeat and positive attitude is required to provide exceptional customer service.
  • Punctuality and Reliability: Punctuality and reliability are essential qualities for this role.
  • Strong Communication Skills: Exceptional customer service skills are required, with the ability to interact positively and professionally with members and co-workers.
Compensation:

The estimated salary for this role is $14.00 - $15.00 per hour, depending on experience.

About Us:

Planet Fitness is a leading fitness center chain with over 2,000 locations across the United States and internationally. We're committed to providing an affordable, high-quality fitness experience that enhances people's lives.

We're seeking motivated and fun-loving individuals to join our team and help shape the future of our brand.



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