Fitness Team Member

2 days ago


New Albany, Indiana, United States Planet Fitness Full time
Job Summary

The Fitness Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires excellent communication skills, a passion for fitness and health, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 16 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking with members and management in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Compensation

$14.00 - $15.00 per hour.

Planet Fitness offers a comprehensive compensation package, including benefits such as 401(k), 401(k) matching, bonus based on performance, employee discounts, flexible schedule, opportunity for advancement, training & development, and wellness resources.


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