Fitness Team Member
2 days ago
The Fitness Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires excellent communication skills, a passion for fitness and health, and the ability to work in a fast-paced environment.
Key Responsibilities- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 16 years of age or older.
- Continual standing and walking during shift.
- Continual talking with members and management in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
$14.00 - $15.00 per hour.
Planet Fitness offers a comprehensive compensation package, including benefits such as 401(k), 401(k) matching, bonus based on performance, employee discounts, flexible schedule, opportunity for advancement, training & development, and wellness resources.
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