Scag Power Equipment Technical Support Representative
7 days ago
Job Description
As a Field Service Technician at Metalcraft, you will be responsible for providing technical support to our customers in the Houston/South Texas region. This includes resolving complex technical issues with outdoor power equipment, providing training and support to dealers, and ensuring that our customers receive exceptional service.
Responsibilities:
- Assist with customer contacts sent in via social media, email, etc.
- Coordinate, manage, and distribute complaints with technical support staff.
Requirements:
- Associate's degree in Technical Service or equivalent combination of education and experience in a related field.
- A minimum of 2-3 years of related experience.
- Advanced hydraulic and electrical knowledge, including the ability to read and interpret schematics.
- High School Diploma.
Salary:
The estimated annual salary for this position is $62,000 - $75,000 based on location and experience.
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