Field Service Technician

3 weeks ago


Brandon, Mississippi, United States Metalcraft Full time

Job Overview

The Field Service Technician is a key member of our team at Metalcraft, responsible for providing exceptional technical support to our customers in the Houston/South Texas region. This role involves resolving complex technical issues with outdoor power equipment, as well as providing training and support to dealers in their specified territory.

Key Responsibilities:

  • Handle customer technical support calls, emails, and on-site visits efficiently and effectively.
  • Manage and prioritize workload demands to ensure timely resolution of issues.
  • Communicate with Scag Regional Sales Managers to address service, warranty, and parts concerns.
  • Provide in-field on-site support assistance to dealers when required.

Requirements:

  • Associated degree in Technical Service or equivalent combination of education and experience in a related field.
  • A minimum of 2-3 years of related experience.
  • Advanced hydraulic and electrical knowledge, including the ability to read and interpret schematics.
  • High School Diploma.

Salary and Benefits:

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as additional benefits such as paid holidays and vacation time, air-conditioned facilities, and advancement opportunities.



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