Service Director Regional Manager

4 days ago


Humble, Texas, United States DMG MORI USA, INC Full time

Job Overview:

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This role will oversee the regional service organization, ensuring profitability and customer satisfaction. The successful candidate will have experience in managing costs, revenue generation, and team leadership.

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Responsibilities:

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  • Manage local service teams to maintain high service quality and response times">
  • Develop and implement strategies to increase revenue and reduce costs">
  • Lead regional training programs for service personnel">
  • Collaborate with sales teams to recover lost customers or establish new relationships">
  • Prepare and present regular reports on service performance and KPIs">
  • Ensure compliance with company policies and procedures">
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Requirements:

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  • Bachelor's Degree in a relevant field (e.g., mechanical engineering, business administration)">
  • Proven experience in service management, including team leadership and cost control">
  • Excellent communication and organizational skills">
  • Ability to work in a fast-paced environment and meet deadlines">
  • Proficiency in Microsoft Office and SAP is preferred">
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Salary: $130,000+ per annum (variance in base salary offer will depend on experience level/skill set)

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Work Environment:

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Manufacturing environment (assembly, machining, and quality control facility) at customer locations or DMG MORI Showrooms.

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Physical Demands:

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Frequent sitting, standing, walking, and utilizing computers and phones. Periodic operating power equipment. Business travel and repetitive movements.



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