Service Delivery Manager

2 weeks ago


Gloucester, Massachusetts, United States Sudbay Automotive Full time
Job Summary

We are seeking a highly skilled Service Delivery Manager to join our team at Sudbay Automotive. As a key member of our service department, you will be responsible for ensuring our customers receive prompt, courteous, and effective service.

  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Collaborate with technicians and other team members to ensure seamless service delivery.
  • Take ownership of customer experiences by identifying and addressing any issues or concerns.
  • Manage and prioritize service requests to ensure timely completion.
  • Provide exceptional customer service and support to ensure customer satisfaction.

Requirements

  • Proven experience in customer-facing roles, preferably in the automotive industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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