Head of Trade Services Operations Manager
1 week ago
At Customers Bank, we're committed to delivering exceptional customer experiences and driving innovation in the financial industry. As the Head of Trade Services Operations, you'll play a critical role in shaping our trade services operations and ensuring seamless execution of our business strategies.
Key Responsibilities:- Manage the day-to-day operational activities for the bank's Standby and Trade Letters of Credit function, ensuring timely and accurate processing.
- Develop and implement process improvements to enhance efficiency, turnaround time, and service quality.
- Collaborate with cross-functional teams to identify and implement best practices, driving operational excellence and innovation.
- Manage crisis situations through effective escalation and issue resolution.
- Develop and implement business plans, internal procedures, and project management strategies to drive results.
- Support a wide range of stakeholders, including Product Sales, Client Service, vendors, and Tech Support, to ensure seamless communication and collaboration.
- Monitor and analyze key performance indicators, providing recommendations for improvement and driving continuous process enhancements.
- Comprehensive knowledge of Uniform Customs and Practice for Documentary Credits (UCP 600), International Standby Practices (ISP98), and Guide to International Chamber of Commerce (ICC) Uniform Rules for Demand Guarantees (URDG 758).
- Strong decision-making capability, with the ability to analyze complex data and make informed decisions.
- Ability to develop and implement comprehensive systems to drive organizational improvements and process enhancements.
- 10-15 years of experience in Trade, with a strong understanding of trade products, processes, and systems.
- Leadership and staff development skills, with prior team management experience and a proven track record of developing and mentoring high-performing teams.
- Excellent communication, negotiation, and influencing skills, with the ability to develop and maintain collaborative relationships with business and technical stakeholders.
Customers Bank is an equal opportunity employer, committed to diversity, equity, and inclusion. We provide reasonable accommodations to qualified individuals with disabilities and welcome applications from diverse candidates. Join us in shaping the future of trade services operations and driving innovation in the financial industry.
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New York, New York, United States Customers Bank Full timeJob Title: Head of Trade Services OperationsAt Customers Bank, we're committed to delivering exceptional customer experiences and driving innovation in the financial industry. As the Head of Trade Services Operations, you'll play a critical role in shaping our trade services operations and ensuring seamless execution of our business strategies.Key...
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New York, New York, United States Customers Bank Full timeJob Title: Head of Trade Services OperationsAt Customers Bank, we're committed to delivering exceptional customer experiences and driving innovation in the financial industry. As the Head of Trade Services Operations, you'll play a critical role in shaping our trade services operations and ensuring seamless execution of our business strategies.Key...
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