Automotive Service Manager

5 days ago


Norristown, Pennsylvania, United States Car Vision Full time
Service Manager Job Description

At Car Vision, we strive to make every customer a customer for life. Our goal is to exceed a client's total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development, and opportunities for growth. We're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us.

We're seeking a motivated, experienced, outgoing, and service-oriented automotive sales floor manager to join our team and coach our salespeople to close more deals. The ideal candidate will have experience hiring, training, and leading a team, will have a strong passion for people, and solid knowledge of sales best practices and customer retention strategies.

Key Responsibilities:
  • Oversee operations in an auto service unit to ensure compliance with quality standards
  • Brand new state-of-the-art facility
  • Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
  • Conduct price negotiations with clients to reach a favorable bargain for both management and client
  • Oversee the hiring and training of an effective auto service team
  • Maintain accurate records of all accounts and relevant financial information
  • Monitor inventory to regulate and ensure availability of required vehicle parts
  • Ensure automotive service staff comply with environmental laws and regulations
  • Oversee the procurement of vehicle parts, automotive equipment, and various other items required in an auto service department
  • Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
  • Listen to client complaints and assist in addressing their issues and resolving challenges
  • Assign and schedule work duties to auto service staff according to their skills
  • Follow up with customers to obtain feedback and ensure they are satisfied with received service
  • Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry

What We Offer:
  • Brand new shop (heated and air conditioning)
  • Closed on Sundays
  • Paid Company Holidays
  • Paid Training
  • We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law


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