Automotive Service Advisor
4 weeks ago
We are seeking a highly skilled Automotive Service Advisor to join our team at Car Vision. As a key member of our service department, you will be responsible for delivering exceptional customer service and ensuring that our clients receive prompt, courteous, and effective service.
As a Service Advisor, you will be the first point of contact for our customers, handling their inquiries and concerns regarding their vehicle status, repairs, diagnostics, and issues. You will need to possess excellent communication skills, be organized, and have the ability to manage multiple tasks simultaneously.
Key responsibilities include:
- Overseeing service orders and the flow of the Drive Lane
- Ensuring that customers receive prompt, courteous, and effective service
- Providing concierge support for all owner inquiries
- Distributing work between technicians efficiently
- Answering technical questions about vehicle problems, warranties, services, and repairs
- Maintaining Customer Happiness scores at or above company standards
- Assisting in diagnosing vehicle problems and ordering parts and tools as necessary
- Overseeing the administration of warranty claims and training and supervising the service department
- Setting schedules and assigning tasks to service department employees
- Reinforcing company policies and adhering to company standards
- Encouraging compliance with applicable laws and regulations
- Maintaining good working relationships with factory(s) and fostering positive employee relations
- Collaborating with upper management to make service department hiring and discipline decisions
Requirements:
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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