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Patient Advocate
2 months ago
Denver Health is seeking a highly motivated Patient Advocate - LGBTQ+ Health Services to join our team. As a Patient Advocate, you will serve as a liaison between patients and healthcare providers, ensuring that LGBTQ+ individuals receive high-quality, affirming care.
Key Responsibilities- Serves as a patient advocate for all LGBTQ+ patrons, coordinating primary care and specialty care appointments to ensure care quality and superior service.
- Coordinates the pre-surgery evaluation process and provides education and process education to transgender members seeking transgender surgery.
- Works with patients to identify insurance coverage for procedures and coordinates services required to obtain approval for procedures as defined in policies/procedures.
- Case manages all patients wanting gender confirmation surgeries, ensuring communication between patient's primary doctors and surgical teams.
- Collaborates on care and discharge planning issues, follows up with patient within a few days of discharge after surgery.
- Participates in designated transgender committees as assigned and participates in the development and initiation of policies and procedures.
- Maintains up-to-date information in transgender databases and provides amenity resources and information to parents, partners, and family members.
- Bachelor's Degree Required
- 1-3 years of experience in a clinic/hospital environment in a patient-facing role, with 1-3 years working directly with the LGBTQ+ community preferred.
- Basic care coordination knowledge, knowledge of community resources, and ability to establish and maintain rapport and a therapeutic relationship.
- Bilingual English/Spanish or English/other languages preferred and prior experience with an Electronic Medical Record system, specifically EPIC, and scheduling software experience preferred.
