Overnight Stocking Coach, Non-Complex
2 weeks ago
We are seeking a highly skilled Overnight Stocking Coach, Non-Complex to join our team. As a key member of our stocking and merchandising team, you will be responsible for leading and developing teams effectively by teaching, training, and actively listening to associates. You will also be responsible for touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
Key Responsibilities- Lead and develop teams effectively by teaching, training, and actively listening to associates.
- Tour stores and provide feedback to associates.
- Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
- Introduce and lead company change efforts.
- Provide clear expectations and guidance to implement business solutions.
- Communicate business objectives to teams effectively.
- Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
- Manage and support customer service initiatives.
- Ensure customer needs, complaints, and issues are successfully resolved.
- Develop and implement action plans to correct deficiencies.
- Provide process improvement leadership to ensure a high-quality customer experience.
- Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements.
- Manage and assist in budgeting, forecasting, and controlling expenses in designated business areas to confirm they are indexed to sales.
- Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved for business areas.
- Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates.
- Assign duties, set clear expectations, provide associate recognition, communicate expectations consistently and effectively, ensure diversity and inclusion awareness, and recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
- Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
- Ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
We offer a competitive salary range of $65,000.00-$80,000.00, annual or quarterly performance bonuses, and additional compensation for certain positions, including Regional Pay Zone (RPZ), Sales Volume Category (SVC), and Complex Structure. We also offer a range of benefits, including medical, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance, paid time off, parental leave, family care leave, bereavement, jury duty, and voting, short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Requirements- 2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
- For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, I acknowledge that the position for which I am applying may require a current state-issued Certificate of Eligibility.
- Associates will be required to attend and successfully complete all job-required trainings and assessments.
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
2687 N Memorial Dr, Lancaster, OH , United States of America
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