Account Coordinator

3 days ago


Duluth, Georgia, United States Nichiha USA, Inc Full time
Job Description

As a key member of our Customer Service team, the Account Coordinator plays a vital role in ensuring seamless order management for our existing customers. This includes data entry, verification, and logistical coordination support.

The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to multitask in a fast-paced environment.

Responsibilities:

  • Process customer orders, changes, and returns according to established department policies and procedures.
  • Manage customer expectations by responding quickly and effectively to service and delivery disruptions.
  • Provide timely and accurate information to customers regarding order status and product knowledge.
  • Collaborate with various departments to arrange shipping and delivery of materials.
  • Deliver a positive customer experience by listening to customers and determining their needs.
  • Work closely with the credit department to resolve disputed credit items.
  • Provide feedback to departments and management regarding service failures or customer concerns.
  • Partner with the sales team to meet and exceed customer service expectations.

Requirements:

  • Customer/Client Focus.
  • Ability to Multi-task.
  • Problem Solving/Analysis.
  • Exercise Good Judgement.
  • Time Management.
  • Written and verbal Communication skills.
  • Teamwork Orientation.
  • Technical Capacity.
  • Computer skills needed to learn/work with IFS.

Education/Experience:

  • 2-year degree and/or equivalent amount of experience.
  • 4-year college degree is preferred.

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