Account Coordinator
3 days ago
As a key member of our Customer Service team, the Account Coordinator plays a vital role in ensuring seamless order management for our existing customers. This includes data entry, verification, and logistical coordination support.
The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to multitask in a fast-paced environment.
Responsibilities:
- Process customer orders, changes, and returns according to established department policies and procedures.
- Manage customer expectations by responding quickly and effectively to service and delivery disruptions.
- Provide timely and accurate information to customers regarding order status and product knowledge.
- Collaborate with various departments to arrange shipping and delivery of materials.
- Deliver a positive customer experience by listening to customers and determining their needs.
- Work closely with the credit department to resolve disputed credit items.
- Provide feedback to departments and management regarding service failures or customer concerns.
- Partner with the sales team to meet and exceed customer service expectations.
Requirements:
- Customer/Client Focus.
- Ability to Multi-task.
- Problem Solving/Analysis.
- Exercise Good Judgement.
- Time Management.
- Written and verbal Communication skills.
- Teamwork Orientation.
- Technical Capacity.
- Computer skills needed to learn/work with IFS.
Education/Experience:
- 2-year degree and/or equivalent amount of experience.
- 4-year college degree is preferred.
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