Senior Product Manager

4 days ago


Santa Clara, California, United States ServiceNow Full time

About the Role

We are seeking a highly skilled Senior Product Manager to join our Platform AI & Generative AI team at ServiceNow. As a key member of our team, you will be responsible for driving the vision and leadership of our AI-powered solutions, ensuring they meet the evolving needs of our customers.

Key Responsibilities

  • Develop and execute strategies to extend ServiceNow's position in the market, leveraging AI to empower enterprises.
  • Be the product evangelist, communicating the value of our Generative AI solutions to customers, partners, and internal stakeholders.
  • Drive the Go-To-Market for AI product releases, working closely with product management and marketing teams.
  • Establish a deep understanding of customer use cases and success outcomes, identifying opportunities for growth and improvement.
  • Collaborate with internal business units and front-line sales expert teams to develop scalable and repeatable best practices.
  • Act as a liaison between Product Management and our Customers, ensuring seamless adoption and implementation of our AI solutions.

Requirements

  • 5+ years of experience in product roles, such as Product Manager, Solution Architect, or technical sales consultant.
  • Strong enterprise customer experience and established knowledge of the ServiceNow platform.
  • Understanding of AI technologies and Generative AI systems, with a passion for driving customer success and long-term value.
  • Hands-on, results-oriented individual with excellent verbal and written communication skills.

What We Offer

ServiceNow is committed to providing a competitive compensation package, including a base salary, equity, variable/incentive compensation, and benefits. We also offer a flexible work environment, with opportunities for professional growth and development.



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