IT Support Specialist

4 hours ago


Mechanicsburg, Pennsylvania, United States Summit Technology Group Full time
Job Summary

Summit Technology Group is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Provide first-level technical support to staff via phone, email, or ticketing system.
  • Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and mobile devices.
  • Install, configure, and update operating systems, software applications, and antivirus programs.
  • Assist with user account setup and password resets within Active Directory and Office 365.
  • Support users with basic network connectivity, VPN, and Wi-Fi issues.
  • Document issues, solutions, and troubleshooting steps in the ticketing system.
  • Assist with IT asset management, including inventory tracking and equipment setups.
  • Perform routine backups and assist in disaster recovery planning.
  • Collaborate with other IT team members to escalate and resolve more complex issues.
Requirements
  • High school diploma or equivalent required. Associate degree in Information Technology or related field is a plus.
  • 0-2 years of experience in IT support, helpdesk, or a similar role.
  • Basic understanding of Windows and macOS operating systems.
  • Familiarity with Microsoft Office 365.
  • Knowledge of network fundamentals (e.g., IP addresses, VPNs, Wi-Fi).
  • Strong customer service and communication skills, ability to multitask, and problem-solving abilities.
  • Basic handyman skills and willingness to assist in light maintenance tasks.
  • Ability to lift up to 50 lbs and perform physical tasks such as moving equipment and furniture.
Preferred Skills
  • Experience with IT ticketing systems (e.g., Jira, ServiceNow, or Zendesk).
  • Basic knowledge of Active Directory, user management, and group policies.
  • Familiarity with IT security best practices.
  • Previous experience in building maintenance or facilities management.
Benefits
  • Competitive salary and performance-based bonuses
  • Comprehensive medical, FREE dental, and FREE vision insurance plans
  • Collaborative and inclusive work environment with a diverse team
  • Company-sponsored events and team outings
  • Fancy Coffee Maker and Free Snacks

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