IT Support Specialist
4 hours ago
Summit Technology Group is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.
Key Responsibilities- Provide first-level technical support to staff via phone, email, or ticketing system.
- Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and mobile devices.
- Install, configure, and update operating systems, software applications, and antivirus programs.
- Assist with user account setup and password resets within Active Directory and Office 365.
- Support users with basic network connectivity, VPN, and Wi-Fi issues.
- Document issues, solutions, and troubleshooting steps in the ticketing system.
- Assist with IT asset management, including inventory tracking and equipment setups.
- Perform routine backups and assist in disaster recovery planning.
- Collaborate with other IT team members to escalate and resolve more complex issues.
- High school diploma or equivalent required. Associate degree in Information Technology or related field is a plus.
- 0-2 years of experience in IT support, helpdesk, or a similar role.
- Basic understanding of Windows and macOS operating systems.
- Familiarity with Microsoft Office 365.
- Knowledge of network fundamentals (e.g., IP addresses, VPNs, Wi-Fi).
- Strong customer service and communication skills, ability to multitask, and problem-solving abilities.
- Basic handyman skills and willingness to assist in light maintenance tasks.
- Ability to lift up to 50 lbs and perform physical tasks such as moving equipment and furniture.
- Experience with IT ticketing systems (e.g., Jira, ServiceNow, or Zendesk).
- Basic knowledge of Active Directory, user management, and group policies.
- Familiarity with IT security best practices.
- Previous experience in building maintenance or facilities management.
- Competitive salary and performance-based bonuses
- Comprehensive medical, FREE dental, and FREE vision insurance plans
- Collaborative and inclusive work environment with a diverse team
- Company-sponsored events and team outings
- Fancy Coffee Maker and Free Snacks
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