Airport ID Specialist

3 weeks ago


Spokane, Washington, United States Spokane Airport Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Credentialing Specialist. In this role, you will be responsible for processing applications for Airport Identification media and enrolling applicants for TSA Trusted Traveler clearance.

Key Responsibilities
  • Assure the security and integrity of the Trusted Traveler Enrollment Center
  • Enroll applicants for Airport ID badges
  • Ensure proper care and usage of equipment and good housekeeping practices
  • Provide a positive customer service environment for enrollees
  • Ensure privacy of enrollees' personal information
  • Correctly enter applicant's and enrollees' information
  • Obtain applicant's and enrollees' fingerprints
  • Perform other duties as assigned
Requirements
  • High school diploma or GED
  • Experience operating multi-line telephone systems
  • Experience operating computers and keyboard
  • Deliver excellent internal and external customer service
  • Work as a contributing member of the airport team
  • Maintain confidentiality and handle sensitive information appropriately
  • Prepare clear and accurate reports
  • Prioritize and manage a variety of tasks simultaneously and use good judgment
  • Read, write, speak, and understand English
  • Communicate effectively both verbally and in writing
  • Present in a professional manner and with excellent interpersonal skills in order to establish effective working relationships with others
  • Handle inquiries, comments, and complaints in a polite, professional manner
  • Read and understand rules, regulations, policies, and procedures
  • Able to work various shifts
Working Conditions

This is an office environment with regular contact with the public, employees, government agency staff, and management.

The successful candidate will be required to obtain and maintain an Airport security badge and a Transportation Worker Identification Card (TWIC).

This is a safety-sensitive position.



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