Hotel Operations Manager

4 weeks ago


Peru, Illinois, United States Gecko Hospitality Full time
Job Overview

Gecko Hospitality is seeking an experienced Hotel Operations Manager to lead and optimize the daily operations of Housekeeping and the Front Desk. This pivotal role is essential in ensuring exceptional guest experiences and maintaining operational excellence.

Key Responsibilities:

  • Direct and coordinate hotel operations to ensure seamless service delivery.
  • Lead, mentor, and motivate a team of hospitality professionals.
  • Implement and monitor guest service standards to enhance guest satisfaction and loyalty.
  • Maintain high-quality standards across all departments.
  • Develop and manage budgets, analyze financial reports, and ensure cost-effective operations.
  • Address operational challenges efficiently with innovative solutions.

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field.
  • Minimum of 2-3 years of experience in hotel management, with a focus on operations.
  • Proficient in hotel management software and MS Office Suite.
  • Demonstrated leadership abilities with a focus on team development and customer service excellence.
  • Strong financial acumen and experience in budget management.
  • Exceptional problem-solving skills with the ability to thrive in a fast-paced environment.


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