E-Commerce Customer Service Representative

4 weeks ago


Jacksonville, Florida, United States SleepGeekz Full time
About SleepGeekz

SleepGeekz is a rapidly growing eCommerce business that specializes in superior-quality adjustable bases and luxury mattresses. Our mission is to provide a world-class shopping experience for our diverse customer base, ensuring they sleep better at night.

Job Summary

We are seeking a Customer Experience Representative to ensure complete customer satisfaction while driving company sales. This role is responsible for providing a positive customer experience that leads to improved client satisfaction. The ideal candidate will ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Key Responsibilities

• Respond to customer inquiries in a Tier 1 capacity using multiple communication channels (live chat, email, and phone)
• Handle and resolve customer requests related to billing, account changes, and basic technical support/troubleshooting
• Maintain intellectual curiosity of company products and services and complete continuing education
• Contribute to process improvements by leveraging direct feedback and experience and proposing new initiatives or changes
• Promote company products, features, and benefits through consultative customer qualification
• Meet both personal and team-based monthly productivity targets and quality standards
• Stay updated on all operational systems, processes, and procedures, as well as company policies

Requirements

• Experience working with inbound and outbound calls, customer retention, and inside sales highly preferred
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications

Physical Demands

• Required to sit for long periods of time
• Requires manual dexterity with normal hand and finger movements for typical office work and the use of various electronics

  • Jacksonville, Florida, United States Goodwill Industries of North Florida Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Goodwill Industries of North Florida. As a key member of our E-Commerce team, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key...


  • Jacksonville, Florida, United States SleepGeekz Full time

    About SleepGeekz:SleepGeekz is a rapidly growing eCommerce business that specializes in high-quality adjustable bases and luxury mattresses. We pride ourselves on providing world-class support to our customers, ensuring they have an exceptional shopping experience.Job Summary:We are seeking a Customer Experience Representative to join our team. This role is...


  • Jacksonville, Florida, United States ResourceMFG Full time

    Customer Service SpecialistResourceMFG is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our service center, you will be responsible for providing exceptional customer service to our clients in the Latin American market.Responsibilities:Respond to customer inquiries regarding shipments, products, and complaints in a...


  • Jacksonville, Florida, United States ResourceMFG Full time

    Customer Service SpecialistAt ResourceMFG, we are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. This is a full-time position that requires excellent communication and problem-solving skills.Key Responsibilities:Respond to customer inquiries regarding shipments, products, and complaints in a timely and...


  • Jacksonville, Florida, United States Triad Financial Service Inc. Full time

    Triad Financial Services, Inc. is seeking a skilled Customer Service Representative to join our loan servicing team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate resolution of their inquiries and concerns.We offer a competitive compensation package, including...


  • Jacksonville, Florida, United States Triad Financial Service Inc. Full time

    Triad Financial Services, Inc. is seeking a skilled Customer Service Representative to join our loan servicing team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.We are looking for a candidate with 1-2 years of...

  • Data Scientist

    16 hours ago


    Jacksonville, Florida, United States Fanatics Full time

    About the RoleWe are seeking a highly skilled Data Scientist to join our Commerce Customer Marketing Science Group. As a Staff Data Scientist, you will be responsible for building and deploying machine learning models that drive sales of sports apparel for our favorite teams.You will work closely with our customer marketing team to develop models that...


  • Jacksonville, Florida, United States Krystal Restaurant Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a friendly and enthusiastic Customer Service Representative to join our team at Krystal Restaurant. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a...


  • Jacksonville, Florida, United States Quipt Home Medical Full time

    Job Title: Customer Service RepresentativeQuipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and services in the durable medical equipment industry. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Job SummaryThe Customer Service...


  • Jacksonville, Florida, United States Staffing Now Full time

    Customer Service Representative Job DescriptionStaffing Now is seeking a highly skilled Customer Service Representative to join our team in the Jacksonville, FL area. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...


  • Jacksonville, Florida, United States LC Industries Full time

    LC Industries is seeking a Customer Service Representative to provide exceptional customer service with a focus on recognition and interface. The ideal candidate will have a high school diploma and one year of relevant work experience. Key responsibilities include accurate computerized checkout, requesting and identifying material from the warehouse, and...


  • Jacksonville, Florida, United States HonorVet Technologies Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at HonorVet Technologies. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone calls, ensuring that their needs are met and...


  • Jacksonville, Florida, United States Gate Fuel Service Full time

    Job SummaryAt Gate Fuel Service, we are seeking a highly motivated and customer-focused Cashier/Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and well-stocked store environment.Key ResponsibilitiesProvide excellent...


  • Jacksonville, Florida, United States Spherion Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our luxury brand.Key Responsibilities:Respond to...


  • Jacksonville, Florida, United States Quipt Home Medical Full time

    pbJob Title:/b Customer Service Representative/ppbJob Summary:/b/ppWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Quipt Home Medical. As a key member of our customer service team, you will be responsible for providing exceptional customer service to patients, caregivers, and referral sources./ppbKey...


  • Jacksonville, Florida, United States Margie Williams - State Farm Agent Full time

    Join Our Team as a Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, developing leads, and identifying customer needs.ResponsibilitiesDevelop leads and schedule...


  • Jacksonville, Florida, United States Fortegra Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Fortegra. As a key member of our customer support team, you will be responsible for delivering exceptional customer service through fast and accurate communication, making necessary changes to plans, and coordinating with other team members and departments to...


  • Jacksonville, Florida, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide a warm welcomeTake customer orders...


  • Jacksonville, Florida, United States Margie Williams - State Farm Agent Full time

    Join Our Team as a Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for developing leads, scheduling appointments, and identifying customer needs. You will also be responsible for establishing customer...


  • Jacksonville, Florida, United States Spherion Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a representative of the Coach brand, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries via phone,...