Client Relations Expert

4 days ago


Bothell, Washington, United States Mr Handyman Full time
Main Responsibilities

The successful candidate will be responsible for assisting existing and potential new customers, promptly answering customer phone calls, responding to customer email inquiries, strategically scheduling and dispatching jobs throughout the region, creating, maintaining, and accurately managing customer records, and improving the operational performance of the team.

Requirements
  • Minimum of 5 years of customer service experience
  • 2 years of phone sales experience
  • Residency in the Seattle area required
  • Self-motivated with a positive, professional attitude and a good phone voice
  • A cheerful customer service-oriented attitude
  • Outstanding organization and communication skills
  • Punctual and dependable
  • Consistently thorough and accurate
  • A clean, non-criminal background
  • Computer proficiency with Windows apps and a willingness to learn proprietary software
  • Ability to type while talking to customers (minimum 50 WPM, preferred 60 WPM)
  • Understanding of residential construction, repair, or maintenance is a plus
Compensation and Benefits

We offer a competitive salary range of $16-$18 per hour (depending on experience), paid holidays, earned PTO, and the option to work from home 95% of the time. Our comprehensive benefits package includes phone and computer provision, training, and professional development opportunities.



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