Customer Service Project Coordinator
3 weeks ago
As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring prompt and efficient resolution of customer inquiries and concerns. Your excellent communication skills and ability to work under pressure will make you an asset to our company.
The ideal candidate will have experience in the restoration industry, with a focus on customer service and team collaboration. You will be responsible for dispatching field technicians, coordinating schedules, and providing support to customers and internal teams.
We are offering a competitive salary of $45,000 per year, based on industry experience, plus the opportunity for an annual bonus. Additionally, we provide comprehensive benefits, including health, dental, and vision insurance, as well as a 401K plan with a company match.
Job Responsibilities:
- Customer Service: Respond to customer inquiries, resolve issues promptly, and ensure excellent customer satisfaction
- Dispatching & Scheduling: Dispatch field technicians, manage schedules, and coordinate logistics
- Sales Support: Respond to customer inquiries about proposals and job leads, and provide follow-up support
- Project Coordination: Create and send proposals, maintain external communication with clients, and confirm project documentation
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