Hospitality Fulfillment Specialist

18 hours ago


Trinity, North Carolina, United States Tempur Sealy Full time
About the Role

At Tempur Sealy, we're committed to delivering exceptional sleep solutions to our customers around the world. As a leading designer, manufacturer, and retailer of bedding products, we're seeking a highly skilled and detail-oriented Hospitality Fulfillment Specialist to join our team.

Key Responsibilities
  • Order Fulfillment: Collaborate with hotels, cruise ships, resorts, and internal business partners to improve customer service, delivery performance, and retailer satisfaction through driving consistency, quality, and accuracy in the handling of retail orders and requests.
  • Inventory Management: Check raw goods inventory to ensure product availability and meet delivery requirements.
  • Dealer Order Management: Maintain accurate dealer order forms in both electronic and paper copies, filing as necessary to meet company and corporate guidelines.
  • Tracking and Reporting: Maintain a daily tracking spreadsheet of open orders in relation to hospitality fulfillment to ensure on-time delivery and continuous tracking over extended periods of time.
  • Customer Communication: Ensure hospitality order fulfillment by coordinating with proper manufacturing facility and fleet to ensure accurate and on-time delivery, and coordinate with Order Entry team and sales staff to accurately calculate commissions/split-commissions and on-time invoicing and payout.
Requirements
  • Experience: Experience in e-commerce customer support, supply-chain, order fulfillment/management, or inventory distribution preferred.
  • Professionalism: Must possess a high level of professionalism and attention to detail.
  • Technical Skills: Proficiency in Microsoft Office and aptitude for quickly learning and navigating new technology systems and applications.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to multitask within several computer systems while on the phone.
About Us

Tempur Sealy is a leading designer, manufacturer, distributor, and retailer of bedding products worldwide. We're committed to improving the sleep of more people, every night, all around the world. We offer a range of benefits, including generous paid time off, competitive medical, dental, and wellness programs, and a retirement plan options.



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