Customer Service Associate

1 week ago


Galesburg, Michigan, United States Consumers Credit Union Full time
Job Summary

We are seeking a highly skilled Customer Service Associate to join our team at Consumers Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, responding to their inquiries, and resolving any issues that may arise.

Duties and Responsibilities
  1. Provide outstanding customer service by being attentive, empathetic, and proactive in addressing member concerns.
  2. Originate loan applications, process IRA transactions, and handle debit cards and payroll.
  3. Educate members on products and services, and provide support with online banking, text banking, and bill pay.
  4. Process daily teller area operations, including money orders, ATMs, night depository, and performing select overrides.
Qualifications
  • High school graduate or equivalent.
  • Excellent written and verbal communication skills.
  • Cash handling and basic math skills.
  • Able to work in a fast-paced environment and multitask effectively.
Benefits
  • Estimated Salary: $50,000 - $70,000 per year.
  • A comprehensive benefits package, including health, dental, and vision plans.
  • A 401(k) plan with a 100% match up to 10% of contributions.
  • Generous paid time off and paid gym memberships.


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