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Seasonal Champion Associate

2 months ago

Columbia, Maryland, United States Bloomingdale's Inc. Full time
Job Overview

We're seeking a highly motivated and customer-focused Seasonal Champion to join our team at Macy's, Inc. in Mall In Columbia. As a Seasonal Champion, you will play a critical role in enhancing the customer experience by providing proactive supervision, fostering a sales-oriented culture, and improving the service environment.

Key Responsibilities:

  • Provide Active Supervision by circulating the selling floor, directing colleagues, and supporting daily priorities to optimize the customer experience and increase sales.
  • Lead activities to ensure customer readiness and exceptional presentation standards, alerting Store Leaders of any opportunities that are not aligned with this goal.
  • Role model ability to build lasting customer relationships, providing colleagues with fast-feedback and redirection to foster the same behaviors and recognizing colleagues for practicing them.
  • Help build a proactive and solution-oriented customer-centric culture in-shop to ensure consistent customer experiences.
  • Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions.
  • Oversee daily receiving and fulfillment processes, supporting in-store customer pickup functions.
  • Monitor dashboards and reports to achieve daily execution metrics (Fill Rate, Speed to Ship, Ready on Time, etc.).
  • Utilize proprietary handheld and point of sale systems to lead execution of department goals.
  • Participate in Omni Checkpoints to resolve open aged orders and update daily progress.
  • Support inbound and outbound dock operations, including merchandise receipt and reverse logistics.
  • Ensure necessary shifts are scheduled and filled using trailer projections and the daily fulfillment planner.
  • Coordinate with store leadership to identify and address operational challenges.
  • Conduct Welcome Calls to newly hired colleagues and support Store Leaders in onboarding seasonal colleagues.

Requirements:

  • Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
  • Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.
  • Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
  • Detail Orientation: Careful attention to detail in handling daily tasks, examining reports, and making sure business goals are met.
  • Collaboration: Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience.
  • Adaptability: Resourceful self-starter, works well independently as well as part of a team, and ability to adapt quickly to changing priorities.

About Macy's

Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We're a company that values creativity, energy, and ideas, and we're looking for talented individuals to join our team. If you're passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity.